1. Can I cancel my order?
1.1 You are entitled to cancel an order for goods. Your right to cancel starts the moment you place your order and ends 14 days from the day you receive your goods.
1.2 If your order consists of multiple goods, the 14 days runs from when you receive the last of the batch.
1.3 This 14 day period is the time you have to decide whether to cancel; you then have a further 14 days in which to return the goods. See paragraph 3 below.
1.4 Your right to return products does not apply to goods made to your specification i.e. goods that have been clearly personalised. Personalisation is defined as “to mark with a persons initials or name”. This may be taken to include such things as Club Embroidery etc.
1.5 To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address. You can do this by telephone, by email through the “Contact Us” page, or by letter - see our address below.
1.6 It’s important that any returned item, unless faulty, is returned in a re-saleable condition. This means that you've kept all original packaging and labels, that it's undamaged, unused and unmarked. If in our opinion the value of a returned item has been reduced as a consequence of a failure to meet any one of these requirements we reserve the right to make a deduction.
1.7 A refund will be made within 14 days of either us receiving the returned goods, or of you providing evidence of the goods being returned, for example a proof of postage receipt from the Post Office, whichever is the sooner.
1.8 A refund made in accordance with a cancellation will include the original cost of delivery. If a customer has opted for an enhanced delivery service, we will refund only the standard rate of postage applicable to the item(s).
2. How do I return goods, and where do I send them to?
2.1 When returning goods that were ordered online you should enclose the invoice (or copy of), and a note explaining the reason for return. The note must include your name, address, contact telephone number and order identification number - it can be found on the invoice. You must always say in your note if you require a refund or an exchange item, and if the latter please be clear what item you would like instead.
2.2 For telephone orders please simply send the note as described above but include a date on which the purchase was made.
2.3 In the case of goods being returned because they are defective, you should also state whether you require a replacement rather than a refund.
2.4 Returned goods should be sent to: The Bowls Shop 1 Peppercorn Gardens Wollaton Nottingham NG8 1NT Tel: 0115 9292233
3. Can I get a refund of the cost of sending goods back to you?
3.1 Under UK law there is no legal entitlement to a refund of the return postage unless the item is deemed to be of unsatisfactory quality, not fit for purpose, or does not correspond to the product description. Where it is agreed that any one of those criteria apply we will refund only the standard rate of postage applicable to the item(s) to be returned unless it is agreed with The Bowls Shop beforehand that an enhanced postage service is appropriate.
4. What if there's been a mistake - do I get my return postage back then?
4.1 The Bowls Shop is a specialist Lawn and Crown Green Bowls retail business and has been in existence since 1992. In relation to goods supplied by description, the Consumer Contracts Regulations 2013 requires traders to provide information relating to the main characteristics of the goods. We make no attempt to mislead customers and take all reasonable care to ensure that the descriptions appearing on this website are correct at the time they are entered onto the system.
4.2 Product descriptions are copied from the specialist suppliers/manufacturers’ websites or catalogues. Although we aim to keep our website as up to date as possible the information appearing on the site at a particular time may not always reflect the position at the moment you place an order. Suppliers/manufacturers are under no obligation to notify us of any slight change in a product.
4.3 On rare occasions a product may have a fault, or a mistake is made during manufacture, and either or both have transited undetected through the manufacturing process. In those instances we would agree that the product may be 'unfit for purpose' or of 'unsatisfactory quality' dependent upon the fault or mistake.
4.4 Goods shipped to our customers are usually in the original packaging sent to us by the supplier/manufacturer. In short they are not opened up by us - we trust that the packaging shows the correct detail for the product inside. Where an item is not in sealed packaging we make every effort to ensure we have picked out, for example, the correct size, colour etc from the rails or shelves though we accept we can and do sometimes make mistakes.
4.5 Should the item we have picked, whether sealed or unsealed, show incorrect labelling we would not necessarily spot the error, and the time taken to check every item for that type of mistake would be prohibitive in terms of fulfilling our daily customer orders. Only once the goods are opened up to full inspection by the customer are we made aware that they may not be of satisfactory quality or have a fault that renders them unfit for purpose. In those instances, and where we are responsible for picking the wrong item - a genuine mistake - we will refund only the standard rate of postage applicable to the item(s) returned.
5. What if my goods develop a fault some time after I've received them?
5.1 The Consumer Rights Act 2015 provides a specific timeframe in which you may return goods that have developed a fault and receive a full refund. That timeframe is 30 days from the date you bought the goods. Our Returns and Refunds Policy does not affect your statutory rights.