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Checkout Trouble?

Following a recent update to our website we did have a checkout problem but we believe it's now been cured. How it came about is explained more fully below.

If you find that for you there is still a problem the guidance below may help you overcome the issue. However, if you would prefer just to give us a call and place the order over the phone that would be great; we will be more than happy to help. Tel: 0115 9292233

The Checkout Trouble Explained.

When you return to a website you’ve visited before, it loads faster than it did when you first visited it. This is because your browser stores a copy of the website in your computer’s cache.

Although storing pages to the cache makes loading pages faster, it can mean that changes made to a website aren't always visible. The Bowls Shop website was updated in May 2020 and we changed our checkout page. If you experience trouble getting through checkout then in all probability it will be because it’s showing you the old page that’s been stored in your cache.

What Should You Do?

You will need to perform what’s called a hard refresh of the browser. The guidance that follows is simple and in many cases will clear the problem.

A company called Fabric Digital posted the following guidance on Google in May 2020. We’ve extracted some of it but if you’d like to see the full article that includes an Infographic then you will find it here: Fabric Digital.

Ideally you should clear a browser’s cache regularly and now may be a good opportunity, but doing so is a bit more fiddly. If after performing a hard refresh you’re still having problems checking out there is quite a lot of information on Google as to how to clear the cache in the most popular browsers. For example, this site: https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Browser Reload/Refresh Button

 This is a typical Refresh/Reload button referred to several times below. It can be found somewhere near the top of the webpage, near or on the address bar.

 

How to hard refresh the browser if you're using Chrome.

Chrome and Windows:

To hard refresh Google Chrome on a Windows PC, there are two ways you can do it:

1. Hold down Ctrl and click the Reload/Refresh button.

2. Or Hold down Ctrl and press F5.

Chrome and Mac:

To hard refresh Google Chrome on a Mac, there are two ways that you can do it:

1. Hold down Shift and click the Reload/Refresh button.

2. Or Hold down Command, Shift and click the ‘R’ key.

 

How to hard refresh the browser if you're using Firefox.

Firefox and Windows:

To hard refresh Firefox on a Windows PC, there are also two easy hotkey commands you can use:

1. Hold down Ctrl, Shift and the ‘R’ key.

2. Or Hold down Ctrl and press F5.

Firefox and Mac:

To hard refresh on Firefox on a Mac, there are also two easy key combinations that you can use:

1. Hold down Command, Shift and the ‘R’ key.

2. Or Hold down Shift and press the Reload/Refresh button.

 

How to hard refresh the browser if you're using Safari. 

To hard refresh Safari, there is one simple way to do it:

1. Hold down the option and command key, then press the ‘E’ key.

 

How to hard refresh the browswer if you're using Internet Explorer.

To hard refresh Internet Explorer there is an easy way to do it:

1. Hold the Control key, press the F5 key

2. Or hold the Control key, click the Reload/Refresh button.

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