Call our sales team on

0115 929 2233

Northampton Branch: 01604 722 542

What happens after I've placed an order?

1. What happens first?

1. When you place an order you will always receive an automated email advising your order is ''RECEIVED" - our system's way of telling you it's been received.

2. Then what?

2.1 When the order is picked up by 'real people' in The Bowls Shop, you will receive a second email stating that your order is "PROCEEDING". That means we will be attending to it, but normally we can only pick up orders placed between the hours of 9.00am. to 3.00pm. Monday to Friday. This is so that we can meet the deadlines for the Monday to Friday Royal Mail and Courier collection services.

2.2 In by far the majority of cases orders are dispatched within a few working days, often the same or next working day but if, for whatever reason, there is to be a delay longer than the norm we will contact you by telephone or email. With orders for Bowls in particular our website gives an approximate period after which delivery may be expected if neither we nor the supplier have your choice of Bowl in stock.

2.3 To make sure you see any emails from us please check the Spam/Junk mail boxes in your email client (for example, Outlook, Windows Mail, Thunderbird etc.) as mail from senders not recognised by your ISP frequently ends up there.

2.4 Please take note of any comments on the website that indicate your order may take longer than the norm. This is more likely with some orders for Bowls.  

2.5 Please also note that we are not open Saturday afternoons, Sundays or Bank Holidays. In addition, our Courier Service does not deliver at the weekends or Bank Holidays.

3. And finally?

3.1 Finally, when your order is "COMPLETE" (that means Shipped) you will always receive an email letting you know it's gone - either by Royal Mail or Courier. Again, please check the Spam/Junk mail boxes in your email client (for example, Outlook, Windows Mail, Thunderbird etc.) as mail from senders not recognised by your ISP frequently ends up there.

3.2 The size and/or weight of the order will determine how it is Shipped - Royal Mail or Courier. Tracking is available for both services and provided you have supplied either an email address and/or mobile telephone number they will contact you direct to provide the necessary tracking details. If you have provided a mobile telephone number, the Courier service will also send a notification of the time frame within which delivery may be expected. 

Assuming you have opened an account, you may also access "My Account" to confirm the stages outlined above.

 

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